Frequently Asked Technical Questions

Everything you need to know about our IT support, networking, and physical security services in one place.

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Quick resolutions for common technical and billing queries.

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General Questions

What areas do you provide IT services in?

Do you handle both physical wiring and IT networks?

How fast is your emergency response time?

Do we have to sign a long-term contract?

Can you take over from our current IT provider?

Do you support both Mac and Windows environments?

Cybersecurity

What physical security solutions do you install?

How do you protect businesses from ransomware?

Are your cybersecurity solutions compliant with standard regulations?

Do you offer targeted penetration testing or vulnerability audits?

What is Zero Trust security and do you deploy it?

What happens if an employee falls for a phishing email?

Networking Solutions

Can you wire a new office building?

What size networks can you manage?

Do you install and configure Wi-Fi networks for large spaces?

What is the difference between Cat-6 and fiber optic cabling?

Can you organize the cable spaghetti in our existing server room?

Do you configure site-to-site VPNs for multiple office branch locations?

VoIP & Comms

Do you offer VoIP phone systems?

Can we keep our existing phone numbers?

Do your phone systems support remote and hybrid workers?

What kind of hardware do you provide for phone systems?

Will our phone system go down if our internet goes out?

Can you set up complex call routing schedules?

Cloud Solutions

Can you help migrate our on-premise servers to the cloud?

Is the cloud actually safer than an on-site server?

Do you support Microsoft 365 and Google Workspace?

What is a Hybrid Cloud solution?

Does transitioning to the cloud disrupt workflows?

How do you handle cloud data sovereignty and compliance?

Managed Services & Support

Are there hidden fees for calling the helpdesk?

What is included in your Managed IT service?

Do you offer assistance after regular business hours?

What is your approach to IT strategy and scaling?

Do you monitor our network even when we are not experiencing an issue?

How do we submit a support ticket?

Ready for a headache-free infrastructure upgrade?

Stop juggling multiple vendors. Let our all-in-one team build, secure, and manage your entire business network from the ground up.

CLIENT SUCCESS

What Orlando Businesses Say About Gateway Tech IT Services

Over 1,000 projects completed across Central Florida. Here is what our clients tell us.

“We called Gateway Tech IT Services after our previous IT vendor left us with two servers down and no backup. They had everything back online the same day and took over our full IT management the following week. The 15-minute response time alone is worth every penny of the monthly fee.”
Michael R.
Operations Manager | Orlando Distribution Company

“As a healthcare provider, we needed someone who understands HIPAA compliance, not just general IT support. Gateway Tech IT Services wired our entire clinic, installed our camera system, and built our compliant network before opening day. They finished in three weeks what our previous contractors could not complete in two months.”
Dr. Sarah L.
Clinic Director | Central Florida Medical Practice